Return and Exchange Policy

Return Policy

Thank you for shopping with us! We are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, you can return the item according to the policy outlined below.

1. Conditions for Return

• Items must be returned within 14 days of receiving them.
• Items should be unused, undamaged, and returned in their original packaging with all accessories included.
• We cannot accept returns for items that have been used or damaged due to human error.

2. Return Process

1. Please contact our customer service team by email or phone, providing your order number, the reason for return, and details about the item you wish to return.
   • Phone: +86 15632349433
   • Email: [email protected]
2. We will review your return request and respond within 2 business days with a confirmation.
3. Once approved, please send the item back to the following address:
   • Recipient: shiheng zhou
   • Address: L4 HuiJunCheng, Xinhua District, Shijiazhuang, Hebei, China
   • Zip code: 050000
   • Phone: +86 15632349433

3. Return Shipping Fees

• If the return is due to an issue on our part (e.g., defective or incorrect items), we will cover the return shipping cost.
• If the return is for personal reasons (e.g., change of mind), the customer will be responsible for return shipping fees.

4. Refund Policy

• Refunds will be processed within 7 business days after we receive and inspect the returned item.
• Refunds will be issued back to your original payment method. Processing times may vary depending on your payment provider.

5. Exchange Policy

If you would like to exchange an item, please let us know when you initiate the return. We will arrange for an exchange once we have received and confirmed the condition of the returned item.

If you have any questions, feel free to contact our customer service team.